Virgin Media O2 to roll out AI-powered tools to combat fraud and spam calls

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By Martyn Landi, PA Technology Correspondent & Lawrence Matheson Virgin Media O2 is set to introduce new AI-powered tools to help its mobile customers fight against fraud and spam calls. The telecoms giant has teamed up with voice security firm Hiya to launch spam-fighting tools, along with a new caller identification system. This service, named Hiya Protect, uses artificial intelligence to analyse phone number behaviour and decide whether to flag a call as suspected spam or block it as fraud. Virgin Media O2 says this will stop such calls from even reaching their customers’ phones. These new …

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