Understanding the Key Steps in Supply Chain Convergence

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For today’s organizations, improving customer experience is a top business priority for 2022 and beyond – and rightly so. Today’s customers are demanding more from companies, including a seamless experience where any concerns or questions are addressed quickly and efficiently. To retain current customers and to attract new ones, organizations must deliver. To do so successfully, they must be resilient, productive, and efficient. To accomplish the goal, it is critical to transform silo’d departments that aren’t aligned or seamlessly connected when it comes to systems and data. As supply chains …

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