The Delicate Dance Between AI and Human Agents

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CIO

Artificial intelligence will soon take center stage in your contact center — if it hasn’t already. Artificial intelligence (AI) uptake increased dramatically over the last few years. A 2022 PwC report revealed that more than 70% of companies were already using or planning to deploy AI in some form within their business operations. Business leaders are using the technology to realize an array of benefits, from product innovation to enhancing data-driven business decisions.[1] AI helps companies operate more efficiently and address more customer issues with less direct human involvement. This ou…

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