Study uncovers a surprising discrepancy between the effects of perceived vs. actual use of AI in conversations

New research published in Scientific Reports provides insight into how artificial intelligence can impact human communication. The findings indicate that people tend to use more positive language and perceive each other more positively when using an AI-based chat tool. However, people tend to evaluate others more negatively if they suspect that AI-generated “smart replies” are being used in the conversation. “In tech and research on tech, the primary focus is almost always on the ‘user’ and how the technology impacts or helps the user,” said study author Malte F. Jung, an associate professor a…

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