Robots Take look inside Alibaba’s high-tech ‘hotel of the future,’ which is run almost entirely by robots (BABA)

Robots

Robots Alibaba Hotel


Alibaba


  • Alibaba Group, the Chinese e-commerce conglomerate, opened a high-tech “hotel of the future” in Hangzhou, China, earlier this year. 
  • The hotel allows guests to manage reservations and make payments entirely from a mobile app and enter rooms using facial-recognition technology rather than a traditional key card. 
  • Robots created by Alibaba’s AI Labs serve food, toiletries, and other sundries. Here’s a closer look at what the experience is like. 
  • Visit Business Insider’s homepage for more stories.

Alibaba Group is vying to create the hotel of the future. 

Earlier this year, the e-commerce giant opened its FlyZoo Hotel, which it describes as a “290-room ultra-modern boutique, where technology meets hospitality.” The hotel is the first of its kind in that it eschews traditional check-in and key card processes, instead allowing guests to manage reservations and make payments entirely from a mobile app, sign in using self-service kiosks, and enter their rooms using facial-recognition technology.

Additionally, the hotel is run almost entirely by robots that serve food and fetch toiletries and other sundries as needed. 

The hotel was developed by the company’s online travel platform, Fliggy, in tandem with Alibaba’s AI Labs and Alibaba Cloud technology with the goal “to leverage cutting-edge tech to help transform the hospitality industry, one that keeps the sector current with the digital era we’re living in,” according to the company. 

Read more: Alibaba cofounder Jack Ma — the richest person in China — is retiring with a net worth of $38 billion. Here’s his incredible rags-to-riches story.

“As smart technology is reshaping industries, the FlyZoo Hotel represents Alibaba’s endeavor to marry hospitality with technology, and ultimately inspire and empower the tourism industry to embrace innovation,” Andy Wang, CEO of Alibaba Future Hotel, the group operating the hotel, said in a press statement. 

Here’s a closer look at what it’s like inside: 

Robots The FlyZoo Hotel is located in Hangzhou, China.

Robots Alibaba Hotel


Alibaba


Robots The design is sleek and contemporary, to appeal to modern international travelers.

Robots Alibaba Hotel


Alibaba


Robots FlyZoo has 290 rooms in total, as well as various amenities like a robot-operated restaurant and high-tech gym.

Robots Alibaba Hotel


Alibaba


Robots The hotel project was led by the company’s online travel platform, Fliggy, in tandem with Alibaba’s AI Labs and Alibaba Cloud.

Robots Alibaba Hotel


Alibaba


Robots Chinese users with the FlyZoo app are able to book rooms directly from their phone, where they can choose their floor and the direction the room faces.

Robots Alibaba Hotel


Alibaba


Robots The app also provides virtual tours of each of the rooms before users make their final selection.

Robots Alibaba Hotel


Alibaba


Robots Once a guest arrives at the hotel, they can check in on the mobile app and go directly to their room.

Robots Alibaba Hotel


Alibaba


Robots Users can access the app and check in on their phone using facial-recognition technology.

Robots Alibaba Hotel


Alibaba


Robots Travelers from outside of China who don’t have access to the mobile app can check in with their passport at one of several kiosks located in the lobby.

Robots Alibaba Hotel


Alibaba


Robots Here, Tom Brennan — managing editor of Alizila, the news hub of Alibaba Group — demonstrates how to use the self-service kiosk.

Robots Alibaba Hotel


Alibaba


Robots Instead of traditional keycards, FlyZoo uses facial-recognition technology based on images taken during the check-in process.

Robots Alibaba Hotel


Alibaba


Robots By merely looking into a screen, visitors can access elevators and enter their room, without swiping a physical card.

Robots Alibaba Hotel


Alibaba


Robots This is what the interior of an average room looks like.

Robots Alibaba Hotel


Alibaba


Robots Each room includes a “Tmail Genie” — essentially Alibaba’s version of Amazon Echo — which can help with tasks like adjusting the room temperature, closing the curtains, and turning the lights and television on and off.

Robots Alibaba Hotel


Alibaba


Robots Using voice commands, the device can answer general questions about the WiFi or the weather, as well as communicate requests for items like snacks with the “robot butler.”

Robots Alibaba Hotel


Alibaba


Robots The robot butler was created by Alibaba’s AI Lab and can make food and toiletry deliveries directly to rooms and at the hotel’s restaurant.

Robots Alibaba Hotel


Alibaba


Robots Once a request is made, the robot makes its way to the room. Here, a robot is seen boarding an elevator.

Robots Alibaba Hotel


Alibaba


Robots Almost there.

Robots Alibaba Hotel


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Robots Ah, there it is.

Robots Alibaba Hotel


Alibaba


Robots To unlock the items, the guest inputs a passcode sent via text.

Robots Alibaba Hotel


Alibaba


Robots It’s an extremely high-tech way to stay hydrated.

Robots Alibaba Hotel


Alibaba


Robots Another Alibaba robot is seen on the prowl.

Robots Alibaba Hotel


Alibaba


Robots The robots also serve meals in the hotel restaurant.

Robots Alibaba Hotel


Alibaba


Robots The hotel includes amenities like a gym with “fun digital experiences” and interactive screens with guided workouts.

Robots Alibaba Hotel


Alibaba


Robots Brennan demonstrates what it’s like to use one of the interactive digital fitness activities.

Robots Alibaba Hotel


Alibaba


Robots For check-out, guests can simply pack up and go by their designated time.

Robots Alibaba Hotel


Alibaba


Robots Though the hotel is almost entirely run by robots, there are a few employees on staff to assist as needed.

Robots Alibaba Hotel


Alibaba


“Our use of intelligent facilities coupled with digital management and operational systems means that hotel employees can focus on providing guests with a level of service that goes the extra mile,”  Andy Wang, CEO of Alibaba Future Hotel, said in a press statement. 

Robots Only time will tell if the FlyZoo Hotel model will truly become the hotel of the future.

Robots Alibaba Hotel


Alibaba


Robots “Signup

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