Lowe’s Follows Comcast in Making a Terrible Choice for Customers

Published by
The Street

By Daniel Kline The home improvement retailer has been using a customer service strategy that consumers hate because it doesn’t work. Robots make decent pizzas, acceptable lattes and, as I’ve experienced on multiple cruise ships, damn fine martinis. You can automate recipes, repetitive tasks, and really anything that follows specific parameters every time. But you can’t automate customer service, especially when a customer has a problem. This, of course, has not stopped companies from using artificial intelligence chatbots in ways that are especially maddening. Comcast (CMCSA) – Get Free Repor…

Read More

See also  Global Liquid Pressure Sensor Market size 2021, status, industry recent trend, demand, business growth, forecast to 2026, Gems Sensors

Leave a Reply