Johnson & Johnson’s big bet on intelligent automation

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CIO

Three years ago, Johnson & Johnson (J&J) set out to apply intelligent automation (IA) to every aspect of its business. As the global COVID-19 pandemic was beginning to spread, the company, one of the World’s largest suppliers of pharmaceuticals, medical devices, and consumer packaged goods, needed to reduce costs, speed up tasks, and improve the accuracy of its core business operations. Robotic process automation (RPA) was already gaining traction as organizations sought to apply software “robots” to automate rules-based business processes. But organizations like J&J wanted to take automation …

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