It’s time to go paperless: are bank branches ready?

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When the chief banking officer of a $10.3B community bank visited a competing super-regional branch in her suburban New Jersey neighborhood, she noticed something troubling. Piles upon piles of paper crowded the branch manager’s desk and cluttered the nearby credenza. Set amid an open floor plan, the stacks of files left sensitive customer information—business and personal, loans and deposits—available for all to see. Today’s rapidly rising rate environment is driving activity across the country’s 72,000 bank branches. Those branches, and their operational sites and processing centers, are ful…

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