IT monitoring is mission critical. It’s time to evolve the helpdesk

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CIO

Digital transformation and the shift to hybrid working are unlocking new revenue opportunities for businesses, driving operational efficiencies, and improving employee experiences. But for IT teams, the two trends are also bringing a range of challenges. First, IT teams must manage ever more decentralised networks that extend to anywhere an employee can connect to corporate systems with a device. Ensuring performance, uptime, and security has never been more of a challenge. Second, greater digitalisation brings with it exponentially more data. It’s thought that in 2021 almost 10 exabytes of ne…

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