How intelligent automation has become a mainstay of financial services, and what it means for private banking

Published by
City AM

By Jack Mendel The increasing levels of automation in private banking reflects a need to move into the digital age, but it also brings with it challenges. City A.M. sat down with specialist Mark Bruce, chief executive of of Britannia Financial Group to find out how intelligent automation and artificial intelligence is impacting the sector. Mark, why don’t we start by trying contextualise the use of AI in banking for our readers who may not be aware of how far the industry has come in recent years. What is it and how does it work? Intelligent automation has quietly, but nonetheless irreversibly…

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