How Embracing DevOps Will Revolutionize Your Contact Center

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CIO

Agility may be the defining feature of today’s contact centers. In the past, speed was the name of the game. How could a contact center be as efficient as possible, maximizing the call volume each agent could handle and minimizing average handle time? While these factors still play a role in contact center operations, customer experience (CX) now takes center stage. That CX is fluid and omnichannel, and that means your contact center must be as agile as possible. It’s fitting, then, that DevOps, an operational approach that grew out of the Agile software development practices of the 1990s, is …

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