How Can Contact Centers Use AI-Powered Chatbots Responsibly?

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Chatbots have been maturing steadily for years. In 2022, however, they showed that they’re ready to take a giant leap forward. When ChatGPT was unveiled a few short weeks ago, the tech World was abuzz about it. The New York Times tech columnist Kevin Roose called it “quite simply, the best artificial intelligence chatbot ever released to the general public,” and social media was flooded with examples of its ability to crank out convincingly human-like prose.[1] Some venture capitalists even went so far as to say that its launch may be as earth shattering as the introduction of the iPhone in 20…

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