DPD’s AI-powered chatbot swears at customer and writes poem on being ‘a terrible company’

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By Joe Smith Delivery firm DPD has disabled its customer support chatbot after it swore at a user and called the company “the worst delivery firm in the World”. In a statement DPD said a “system update” was to blame and assured customers that the foul-mouthed artificial intelligence (AI) had been disabled. Social media lit up yesterday as users were tickled after Ashley Beauchamp, a classical musician in London posted his interaction with the potty-mouthed bot. Mr Beauchamp described how he was looking for a missing delivery from Ikea when he “was met with a rather useless chatbot who didn’t s…

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