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Company Disables AI After Customer Tricks It Into Ruthlessly Insulting the Firm | Technology News
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Company Disables AI After Customer Tricks It Into Ruthlessly Insulting the Firm

Published by
The Western Journal

A European delivery company has been left red-faced after a customer tricked its artificial intelligence systems into criticizing its service. Dynamic Parcel Distribution has decided to disable its AI chatbot after a disgruntled customer in the United Kingdom manipulated it into swearing at him and describing the company as the “worst delivery firm in the World,” according to the New York Post. Ashley Beauchamp, a London-based conductor and music teacher, detailed his experience in a post on the X platform. “Parcel delivery firm DPD have replaced their customer service chat with an AI robot th…

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