Chatbot Security in the Age of AI

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CIO

With each passing year, contact centers experience more of the benefits of artificial intelligence. This technology — once only a distant idea portrayed with wonder and fear in science fiction — is now a key part of how businesses and customers interact. According to survey data from Call Centre Helper, customer satisfaction is the number one factor driving more brands to adopt artificial intelligence (AI) as a part of their customer service models. AI’s ability to enable self-service and handle more calls more efficiently will prove critical for contact center success going forward. Not only …

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