Bank of America Chatbot is About to Get Help From Unusual Source

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The Street

By Jeffrey Quiggle Technology driven by artificial intelligence needs a human touch, the bank says. In October, Bank of America (BAC) – Get Free Report announced that its virtual financial assistant, Erica, had surpassed 1 billion interactions with its clients. The artificial intelligence (AI) technology was initially launched in May 2018. The company said the assistant would help users search for past transactions, connect them to information about their credit scores and money management, access key information such as routing numbers and nearby ATMs, schedule in-person meetings and use Zell…

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