Azercell introduces an AI-powered Virtual Assistant service

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Azer News

*__Azercell subscribers contacting the Call Center willnow be greeted by AIcell – the Virtual Assistant__* Azercell is pleased to introduce AIcell, the first VirtualAssistant Call Center service in Azerbaijan’s telecommunicationssector. This technological advancement uses artificial intelligence(AI) and is designed to improve customer experience of oursubscribers. During the project’s pilot stage, our customers callingAzercell’s Call Centre will be greeted by AIcell, VirtualAssistant, which will forward the call to the operator afterdefining the customer’s question and request. Azercell intend…

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