Aviva’s UK unit testing AI for ‘quicker solutions’

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City AM

By Ben Lucas The head of Aviva’s UK unit has revealed that the insurance giant is experimenting with artificial intelligence across its business. Adam Winslow, CEO of Aviva UK & Ireland General Insurance, told the Insurance Post that virtual assistants and chatbots were the “obvious next step” for offering customers “quicker solutions to whatever their query is”. “There are things that AI will be brilliant at – that you can expect us to embrace – and there are things that AI might candidly not be so good such as anything that requires emotional support or anything to do with vulnerable custome…

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