AI doing the work of over 200 people at Octopus, chief executive says

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By Abby Wallace Octopus Energy customers are more satisfied with AI bots answering their emails than humans, the energy provider’s chief executive revealed on Monday. Writing in the Times newspaper, the energy company’s chief executive, Greg Jackson, said the technology was doing the work of 250 people by answering customer emails and had received a 80 per cent satisfaction rate, higher than the 65 per cent achieved by workers. The news amid growing concerns over AI’s unchecked power to potentially overhaul the jobs market and spread misinformation. Last week, Geoffrey Hinton, the scientist du…

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