Aflac virtualizes the customer enrollment experience

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At the outset of the pandemic, Aflac’s independent agent/franchise business looked to be a dead duck. The traditional in-person process of insurance agents meeting with prospective customers to discuss policies, sign paperwork, and load it into the company’s client/server system came to a complete halt. While Aflac’s other major division, its business-to-business insurance line, was relatively unaffected by the pandemic, its independent agents hung in the balance, just as the publicly traded company was undertaking a transformational journey to the cloud. “Because we are an insurance company, …

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