A guide to hybrid cloud deployment for innovation without disruption

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Contact center platform vendors are bringing more cloud offerings to market, but not every organization is ready to transform with a move completely off-premises: Some prefer to keep certain workloads nearby (ex: 40% prefer to keep analytics and data deployment on-premises, according to new research from Ventana).Others – especially large enterprises that operate in multiple verticals, global regions, or verticals with strict governance – navigate complexities around compliance, data privacy, and IT that being fully cloud-based can complicate.Pace, costs, and other looming concerns stall – if …

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