6 trends fueling the rise of self-service IT

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CIO

Self-service IT solutions have cemented their place in the enterprise as a means for enabling employees to resolve IT issues on their own rather than contacting an IT representative. Yet as self-service technology advances and matures, many IT leaders are discovering that the concept is capable of evolving into something far more flexible and powerful than a basic help desk replacement. Today, self-service IT solutions, both purchased and homegrown, target a wide range of activities, from traditional end-user support, to spinning up company-sanctioned cloud instances for new projects and exper…

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